For our Kenyan clients, please send us an email with your order to email@example.com
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Terms Of Sale
These terms and conditions describe the basis for the purchase by you and sale by us of the goods described on www.bushprincess.com (the Website) which we own and maintain.
Placing an order
By placing an order on this website, you confirm that you have read these terms and conditions and that you agree to them. You should keep a copy of these terms and conditions for future reference.
Each order that you place is an offer to buy those goods and we shall accept that offer at our sole discretion, but orders are normally accepted if:
(a) the goods are available;
(b) the order reflects our current pricing;
(c) the goods are for delivery to a destination that we deliver to
(d) your credit or account card is authorised for the transaction.
We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with a confirmatory email. Please note that at this stage your order for goods may not have been accepted by us.
The price of the goods and our delivery charges will be as set out on the Website from time to time, except in the case of obvious error.
If your order is for delivery to a destination outside Kenya, your order may be subject to import duties and taxes. It is your responsibility to pay any such duties and taxes. Any such duties and taxes may vary in different territories. We are unable to advise you in relation to any import duties and taxes and we recommend you contact the local customs office at the delivery destination in this respect.
We reserve the right to amend our prices and delivery charges at any time.
We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a confirmation to you, if the pricing error is obvious and could have been recognised by you as an error.
We accept payments by credit card and debit card, as set out on the website. Payment for the goods and related costs will be due at the time we accept your order.
You confirm to us that you are authorised to use the payment method that you provide to us when placing your order. We may carry out security checking to confirm that this is the case.
If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the goods.
We are also not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
In most cases, we are able to deliver the goods to you within our estimated delivery times and, where we anticipate that delivery may be delayed, we will contact you to inform you of this delay.
We will fulfil your order by the delivery date or, if no date is specified, within a reasonable period from the date of the Confirmation, unless there are exceptional circumstances.
We shall attempt to deliver the goods to the address you specify for delivery. It is important that the address given to us is accurate.
We are unable to deliver goods to PO boxes or hotels. In most cases a signature will be required from you or the recipient on delivery. Goods supplied are not for resale.
We will be responsible for the goods until they have been delivered to the specified delivery address. The goods will be at your own risk from this time, but you will not own the goods until we receive full payment of all sums due in respect of the goods, including delivery charges.
If you change your mind or for any other reason you decide you do not want to receive the goods, you have a legal right to cancel the Contract at any time from the date you receive the Confirmation until the end of the third day after the day you receive the goods from us. This cancellation right does not apply to any goods which are made-to-measure, custom-made or personalised for you.
If you decide to cancel your Contract, you must contact us in writing by email or by letter. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
If the goods are delivered to you prior to or after you inform us that you wish to cancel the Contract, we will contact you with instructions on how to return the goods to us. You must return the goods to us as soon as reasonably practicable and at your own cost.
When you cancel your Contract, you have a legal obligation to take reasonable care of them while they are in your possession.
Once you have received the goods, if you decide you would like to return them to us, you may do so at your own cost.
We recommend that you use a secure and trackable means of returning the goods to us and you insure your return, as you will be liable for any damage to or loss of the goods until we receive them.
You cannot return the goods where the goods have been opened, tampered with or used, unless the goods are faulty or not as described.
Please contact us for the return or repair of any goods that are faulty or not as described.
If you have returned goods to us because they are faulty or not as described, we will refund any reasonable costs you incurred in returning the items to us, together with the price of defective goods in full and any applicable delivery charges.
Where you have cancelled your Contract or returned goods to us in accordance with these terms and conditions, you will receive a full refund of the price you paid for the goods, and in the case of contract cancellation this refund will include any applicable delivery charges.
We will process the refund due to you within 30 calendar days of the day on which you gave us notice of cancellation or your intention to return the goods to us. We will refund you on the credit card or debit card used by you to pay.